Connect ServiceNow CMDB

Elisity supports simple API connectivity to ServiceNow CMDB as a method to enrich device discovery and identity.

Prerequisites

  • API credentials for the ServiceNow instance

Connector Instructions

 

1. Log into Elisity Cloud Control Center and enable the ServiceNow Connector by navigating to Connectors on the left menu barSelect + IDP\Connectors

 

                                                                   
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2. Select Configure on the ServiceNow connector tile in the list that pops up on the right side of the screen.  

 

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3. Enter the ServiceNow API URL, the Username and Password for the ServiceNow instance and select Submit. 

 

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4. After the connector has been configured it should show Active on the main connector page in Cloud Control Center. 

 

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5. Select the three dots next to the connector and then select Sync CMDB (ServiceNow) to bulk import all of the ServiceNow defined assets into the Elisity device asset inventory.

 

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6. In the Elisity Device inventory, devices that were discovered by ServiceNow will show Discovered By: ServiceNow.

 

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7. Device attributes learned by ServiceNow will show a ServiceNow logo next to them.

 

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8. When creating a Policy Group you can select the attribute learned by ServiceNow such as CMDB Name as match criteria under Device > Model. 

 

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9. When creating a Policy Group you can select Device Known in CMDB under Device > CMDB Integration to make sure the match logic only executes if the device was learned by the ServiceNow connector. 

 

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